Location: Gurgaon

Key Responsibilities:

- Handle policy renewals of existing customers.
- Drive customer retention and relationship management initiatives.
- Cross-sell and up-sell insurance products to existing customers.
- Ensure customer satisfaction and timely support.
- Achieve monthly, quarterly and yearly retention targets.
- Maintain regular communication with customers.
- Analyze renewal opportunities and maximize policy retention.
- Submit business performance reports to reporting managers.

Candidate Profile:

Behavioral -

- Excellent customer handling skills.
- Strong communication and listening abilities.
- Ability to build long-term customer relationships.
- Positive attitude and ownership mindset.
- Ability to work under target-oriented environments.

Technical -

- Fresher to 2 years of experience.
- Knowledge of MS Excel.
- Valuable negotiation skills.
- Strong analytical and problem-solving capabilities.
- Good networking and relationship management skills.
- Organized, disciplined and proactive work style.

📌 Retention Consultant (India)
🏢 CoverYou
📍 India