Adept in training and mentoring customer service staff,Excellent communication, negotiation and interpersonal & Writingskills,Complaint Resolution, Tracking KPI & Other Metrics,Trainings,Complaint Resolution, Handling Customer Escalations,Creation Required Reports ,Problem Solving, Billing
Grad./Diploma
Not Required
Tell me about yourself
What are your strength
What is the greatest challenge you have faced as a customer service skilled?
hat are some methods you use to engage with customers?
What is OST & DSAT
What strategies would you use to improve team performance
What is KPI ?
Why we are using Vlookup/HLookup in Excel
What is vendor management
How would you resolve a dispute between two team members
How do you involve team members in problem-solving?
How to handle Customer escalation
What is conditional formatting, why it's use
Why we are using CountIF formula
What is the difference between Countif & Countifs ?
How to calculate TAT ?
How to remove time from Date in Excel
What is PO?
📌 State Manager (India)
🏢 Sysnet Global Technologies
📍 India
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