Job Description

Hello,

Role: Customer Support Executive (B2B – US Market)

Shift: 7:30 PM – 5:00 AM IST (10:00 AM – 7:00 PM EST )
Working Days: 5 (Monday to Friday)
Location: Ahmedabad, Gujarat ( On-site)
Experience: 2 - 3 years
Employment Type: Full-Time

Job Overview:

We are looking for a proactive and customer-focused Customer Support Executive to manage wholesale B2B customer support for our US-based business. The ideal candidate should have excellent English communication skills, experience with Shopify, and the ability to provide exceptional support to dealers, distributors, and customers.

Key Responsibilities:

- Handle inbound and outbound calls with B2B customers, dealers, and distributors.

- Create, process, and manage orders using Shopify.

- Manage product returns, exchanges, and warranty claims through the Redo platform.

- Respond to customer queries via phone, email, and text in a timely and professional manner.

- Support sales inquiries and maintain strong customer relationships.

- Coordinate with internal teams to resolve customer issues efficiently.

- Maintain accurate records of customer interactions and order updates.

- Identify opportunities to enhance customer satisfaction and support business growth.

Requirements:

- Excellent verbal and written English communication skills with a neutral accent.

- Experience handling US-based customer support or B2B business communications.

- Hands-on experience with Shopify (mandatory).

- Knowledge of returns and warranty processes; Redo platform experience is an advantage.





- Strong customer service and relationship management skills.

- Ability to work independently in a fast-paced environment.

- Strong organizational skills and attention to detail.

- Reliable internet connection and a skilled remote work setup.

Preferred Qualifications:

- Experience in B2B customer support, wholesale account management, or sales support.

- Experience working with US-based customers, dealers, or distributors.

- Understanding of eCommerce operations and order management processes.

Let's Connect!

Skills

Customer Support, B2B Customer Support, English communication skills, Shopify, Handling inbound and outbound calls, Order management, Product returns management, Warranty claims processing, Redo platform, Phone/email/text communication, Sales support, Customer relationship management, Cross-functional coordination, Record keeping, Customer satisfaction enhancement, Relationship management, Attention to detail, Organizational skills, Remote work setup management

About Company

Elsner is a full-fledged IT service driven company providing precision Web Development and Mobile Development services which ultimately results in the development of state-of-the-art Software Development solutions to our customers.

Company name - Elsner Technologies Pvt. Ltd.

Location - Shivranjani Cross Road, Satellite, Ahmedabad
Established - 2007

Employees - 250+

Contact no. - +91-XXXXXXXXXX(HR)
Email - [email protected]

Website - elsner.com

5 Days working

📌 Customer Support ExecutiveB – US Market) (India)
🏢 Elsner Technologies
📍 India