- Exchange Online, Microsoft Teams Office 365 email, One Drive, Azure AD and Intune Microsoft online services
- O365 Service monitoring and maintenance
- Query Management
- Monitoring/Tracking user accounts/licenses
Active Directory Support
- Domain Controller configuration management
- Health & Hygiene Management
- Audit and monitoring activity
- Group Policy Management
Antivirus & Patch Management
- Client-side Antivirus update as per requirement
- Client-side patch update as per requirement
- Troubleshooting & resolution
Anti-Virus & Patch Management on End User Devices
- To ensure latest version of the Antivirus client software & Microsoft patches are available in the end user system.
- Antivirus & Patch Management: All devices should have latest antivirus definition & windows patch with help of Patch Management Software provided by APL
- Ensure automated latest virus definitions & MS patches are being fetched from the server.
- To act on all the virus incident reports, Old virus definition, Systems not contacting server for updates, MS patches not updated, etc., sent out by APL IT
- Log all virus & MS patches tickets and resolve on high priority
- Root cause analysis for repeat virus incidents & MS patch incidents should be submitted
Active Directory Support
- User Accounts (Employees, Vendors, Service Providers, Dealers, Off-Roll contractors, Interns etc.)
- Service Accounts (for which passwords are maintained by the system and not known to administrators)
- Administrative Accounts
- Distribution Groups
- Public Folders
- Contacts
- Password resets
- Access control lists
- DNS zones
- Office365 license assignment/revocation
AD System Administration
- Help create and maintain different password policies for different user types.
- Remove unnecessary access.
- Manage stale user and computer objects.
- Plan and implement Upgrades and Updates to AD / ADFS Services.
- GPO Management (including creation and deletion) for various security policies and software deployment.
- Set-up and follow Change Management processes for all in-scope services.
Active Directory Services/ADFS Troubleshooting
- Access issues to files and folders
- User Account expiry
- Account lockouts
- Trust relationships errors
- Authentication failures
- DNS resolution failures
- IP address assignment failures
AD/ADFS Health Check, Monitoring & Auditing
- Monitoring and generating reports using AD Audit Plus
- Provide logs and evidence of access/authentication/change as and when required by internal audit teams
Email Management (O365 Support)
- Develop, document and update service processes, which should be aligned as per latest ITIL standard
- Manage quota and define control as per standards
- Preform day to day proactive/reactive administration, troubleshooting and support activities and keep users informed of incident progress
- Troubleshoot O365 / Outlook issues (along with network team if necessary)
- Coordinate with the users/FMS team for issue resolution and guide them to follow the defined SOP
- Coordinate with Microsoft for O365 issues resolution as needed
- Support issues with email security and mail flow by coordinating with third party vendor such as Mime Cast, SFT etc.
- OneDrive for Business – Help users set up and make use of ODFB along with sharing files with other users within the Company and troubleshoot issues
- Teams – Help users create Teams and Channels to collaborate effectively – on PC as well as on mobile. Also, troubleshoot issues related to Teams.
- Contact/Escalate to the identified primary contact of APL, in case of any Server hardware issue or network issue, who will in turn co-ordinate with the vendors for resolution
- Prepare weekly reporting as per agreed format
- Create / Edit / Delete shared mailboxes as per requests
- Create / Edit / Delete cloud email accounts
- Create / Edit / Delete groups as per requests
- Configure/re-configure AD Sync as required
- Configure / troubleshoot any settings / rules on O365 Services in scope as required by business/IT.
- Scavenge licenses on a monthly basis to ensure that there is no excess license purchase required.
Intune MDM & MAM Support
- Windows 10 laptops and Tablets – Intune and Azure AD enrolment
- Device reset and enrolment when device ownership changes
- Device and User Groups for policy application
- Intune MAM policies for BYO Devices (employee mobile phones)
- Intune MDM policies for company owned Windows tablets/laptops
- Reports on hardware and software of MDM managed devices
- Reports on user to device mapping
- Remote/user side support for enrolment/reset of devices
- Deploy software and software upgrades through Intune/MaaS360 on all managed devices as per requirement
- Deploy OS upgrades using MDM policies with minimal disruption
- Tablet configuration into Azure AD and Intune
- OS updates for Apple iOS devices
- Record keeping for all mobility devices.
- Keeping inventory for tablets/ IPADs in Matrix-42 and MIS.
- Monthly reconciliation of assets with resigned employee list
📌 Server Admin (India)
🏢 Team Computers
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.