Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to monitoring system performance, identifying root causes of disruptions, and ensuring continuous service availability. The position demands collaboration with different teams to maintain system integrity and support business operations effectively, while adapting to evolving challenges in a dynamic environment.

Roles & Responsibilities:

- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.




- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to streamline support processes and improve system reliability.
- Mentor junior team members to enhance their technical and problem-solving skills.

Qualified & Technical Skills:

- Must To Have Skills: Proficiency in Network Infrastructures.
- Strong knowledge of network protocols, hardware, and software components.
- Experience in troubleshooting complex network issues and ensuring optimal system performance.
- Ability to analyze system logs and diagnostic data to identify and resolve faults.
- Familiarity with network security principles and best practices.
- Skilled in coordinating with cross-functional teams to implement effective solutions.

Additional Information:

- The candidate should have minimum 5 years of experience in Network Infrastructures.

- This position is based at our BDC7C - SEZ office.

- A 15 years full time education is required.

15 years full time education

📌 Application Support Engineer (India)
🏢 Accenture
📍 India