- Monitor ATM activity via surveillance systems and remote dashboards.
- Track machine uptime, power/network status, and unusual behavior.
- Coordinate with field teams for on-ground verification and issue resolution.
- Maintain detailed logs of incidents, escalations, and interventions.
- Ensure timely alerts and follow-ups for hardware, network, or security anomalies.
- Support preventive maintenance schedules and reporting.
QUALIFICATIONS
- Robust observational and analytical skills
- Comfortable with tech interfaces and remote monitoring tools
- Quick decision-maker with a calm, solution-oriented mindset
- Willing to work in rotational shifts and handle high-alert situations.
- BE or equivalent.
- Prior experience in ATM monitoring, security operations, or helpdesk coordination is a plus.
📌 Technical Support Executives (India)
🏢 Transact Global
📍 India
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