Responsible for designing processes and aligning technology to support E-Retail operations and ensure qualitative alignment and implementation of these current process to support E-Retail operations
2. Key Responsibilities
Responsibilities
- Drive adherence to Standard Operating Procedures and Execution Excellence for E Retail(e.g. On-time delivery performance, Transit times, net service levels, SLAH, RTO reduction, timely connectivity onto the network, reduction in errors etc)
- Drive safety and security of all E Tail shipments in the location
- Drive timely, accurate and profitable delivery of shipments to customers
- Ensure they meet their MOO targets
- Ensure adherence to service quality levels set forth for the location
3. Key Result Areas and Key Performance Indicators
Sr. No
Key Result Areas
Key Performance Indicators
1
Drive service quality and excellence in the branch
ü Overall service quality for E Retail products in terms of Net Service Levels (NSL)
ü Strike rate %
ü RTO % reduction
ü Reduction in remittance exception cases
2
Ensure effective tracking and real-time responsiveness