About the Company

Finvasia is a global, multi-disciplinary enterprise leveraging engineering and technology to

innovate across financial services, technology, healthcare, blockchain, and real estate. Over

the last 13+ years, Finvasia has served 5+ million clients across 190+ countries, transacting

trillions of USD in value through its ecosystem of 10+ global brands.

OneVault, a Finvasia brand, is a modern financial institution operating under an Electronic

Money Institution (EMI) license. It enables customers to send, receive, and hold multiple

currencies through a single secure app—offering IBAN accounts, SEPA/SWIFT transfers, card

issuance, and currency exchange. OneVault is designed for cross-border trade, international

clients, startups, and SMEs, combining regulatory compliance with flexibility and innovation.

Role Overview

We are seeking a Customer Operation Executive with a strong customer-first mindset and

fintech experience. This role involves direct interaction with high-value and international

clients, ensuring seamless support across all service touchpoints while maintaining regulatory

and service excellence.

Key Responsibilities

 Resolve issues related to account access, transactions, IBANs, EMI services, and

payments

 Assist customers with account opening and document verification related querries.

 Respond to customer inquiries in a timely, professional, and empathetic manner





 Maintain accurate documentation of customer interactions, resolutions, and follow-ups in

CRM systems

 Collaborate closely with Compliance, Support and Technical teams to address

customer concerns

 Ensure adherence to regulatory, AML, and data protection standards in all

communications

 Identify recurring issues and provide feedback to improve support processes and tools

 Deliver a consistently high-quality experience for international and HNI clients

Requirements & Skills

 Bachelor’s degree or equivalent professional experience

 3+ years of experience in Customer Support Operations, preferably in Fintech /

Financial Services

 Knowledge of documentation process – and requirements of both retail and

corporate clients.

 Strong verbal and written communication skills (mandatory due to direct HNI and

global client interaction)

 Ability to explain complex fintech concepts clearly and confidently

 Familiarity with EMI operations, digital payments, IBAN, SEPA, and SWIFT

transfers

 Robust problem-solving skills with high attention to detail

 Proficiency in CRM systems and customer support tools

 Ability to work in a fast-paced, regulated, and shift-based environment

 High level of professionalism, discretion, and customer empathy

Location: Mohali, India

📌 Customer Operation Executive || OneVault (India)
🏢 FINVASIA CAREER
📍 India