Job title: Technical Support Engineer
Work Location: Chennai, Ambit
Experience: 1 Year
Education Qualification: Graduate with a Computer Science background (mandatory) or an Engineering degree or networking certifications preferred
Roles and Responsibilities:
- Support customers with advanced home networking configurations.
- Assist with mesh, extender, and powerline adapter setups.
- Resolve complex networking and performance issues.
- Confirm product behaviour and implement corrective actions.
- Ensure accurate case documentation and escalation handling.
Required Skills & Desired Skills:
Soft Skills & Communication
- Immaculate English communication skills (B2 CEFR level).
- Neutral accent and professional tone.
- Strong customer empathy and service excellence.
Technical Proficiency
- Advanced knowledge of Windows, macOS, Android, and iOS.
- Solid firewall configuration expertise.
- Hands-on experience with routers, modems, VPNs, and wireless devices.
- Proven troubleshooting ingenuity and network design skills.
Sales Skills
- Ability to upsell and sell support contracts.
📌 Technical Support Engineer (India)
🏢 Movate
📍 India
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