Job Description – Analyst - Payments

About the Company

Harbour & Hills Financial Services Ltd. is a growing financial services organization focused on delivering reliable,

compliant, and efficient financial operations. The company emphasizes accuracy, process excellence, and client-

centric solutions across all its service offerings.

Role Overview

We are looking for a detail-oriented and proactive Payments Analyst to manage end-to-end payment operations,

ensure high accuracy, and coordinate with internal teams and clients. The role requires strong operational

knowledge, problem-solving skills, and the ability to work in a fast-paced environment.

Key Responsibilities

1. Payment Processing & Accuracy

● Ensure zero-error processing of inward and outward payments

● Handle payment activities including:

○ Amendments

○ Tracers

○ Recalls

○ Refunds

● Verify and process SWIFT messages accurately

● Maintain reports for tracking transactions and resolving discrepancies

2. Daily Operations Management

● Manage day-to-day payment operations efficiently

● Monitor transaction flows and ensure timely completion

● Maintain operational records and dashboards

3. Client Coordination

● Act as a point of contact for clients on payment-related queries

● Resolve issues promptly and maintain high service standards

● Ensure explicit and professional communication with clients

4. Cross-Functional Coordination

● Work closely with:

○ IT team for system-related issues

○ Compliance for regulatory requirements

○ Finance and Operations teams for reconciliation and processing

● Ensure smooth resolution of operational challenges

5. Reporting & Analytics





● Prepare and submit monthly payment reports and insights

● Track performance metrics and identify areas of improvement

● Support data-driven decision-making

6. Mentorship & Team Support

● Guide and mentor junior analysts

● Support team knowledge sharing and process improvements

7. Continuous Improvement

● Suggest and implement process improvements and automation ideas

● Maintain high standards of:

○ Quality

○ Reliability

○ Teamwork

○ Communication

● Demonstrate proactive attitude and ownership

Key Performance Indicators (KPIs)

● Payment accuracy and error rate

● Turnaround time for transactions

● Client satisfaction and query resolution

● Quality of reporting and insights

● Collaboration and teamwork

Qualifications & Skills

● Bachelor’s degree in Finance, Commerce, or related field

● 1–3 years of experience in payments/financial operations (preferred)

● Knowledge of SWIFT messaging and banking/payment systems

● Strong attention to detail and analytical skills

● Good communication and stakeholder management skills

● Ability to work under deadlines and handle multiple tasks

Behavioral Competencies

● High ownership and accountability

● Strong problem-solving mindset

● Proactiveness and initiative

● Team collaboration and adaptability

Why Join Us

● Opportunity to work in a growing financial services firm

● Exposure to end-to-end payment operations

● Learning-driven and collaborative work environment

● Career growth and development opportunities

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Analyst - Payments (India)
🏢 Harbour and Hills
📍 India