Description du poste

A. Client service and Quality performance

- Ensure the provision of efficient, timely and error-free processing services to the client entities.
- Provide professional direction/advice on all trade finance related matters within the company.
- Develop/create Key Performance Indicators (KPIs), for performance monitoring and quality measurement purposes pertaining to platform Operations and monitor the achievements on a periodic basis.
- Maintain a valuable rapport with all internal and external stakeholders to understand their needs and proactively position the platform.
- Ensure the existence of adequate procedures and processes to enable timely identification and resolution of instances of erroneous processing to avoid any financial or reputation loss to the Client.

B. Secure Processes and Set up Controls

- Ensure the existence of adequate and robust processes and controls (automated/ manual) to ensure compliance with applicable rules and regulations.
- Ensure adequate internal controls, policies exist pertaining to processing of transactions conducted by the operations units/departments, in compliance with the applicable regulations.
- Ensure robust financial security and Anti-Money Laundering (AML) controls are correctly applied across all trade finance transactions through rigorous verification of due diligence, sanctions screening, and transaction monitoring. Ensure reduction in processing errors by staff engaged in processing related transactions through a combination of system controls, supervisory review and established/ approved procedures.
- Monitor and assess the Business Operations by reviewing daily exception reports and discussing significant matters with the heads of departments to ensure that the Company is not exposed to any related risk and that its revenues are optimized.
- Review, validate and approve processes and procedures as per the incumbent’s delegated authority.
- Ensure productivity control and efficiency measurements are in place. Also, continually review related reports for monitoring and control of the same.

C. People Management

- Perform managerial responsibilities that include:




- managing the career of each employee under the incumbent’s direct supervision and coordinating with them for their respective teams,
- monitoring the employee performance,
- providing adequate training and assistance,
- Talent promotion and managing employees’ career growth opportunities,
- giving continuous feedback and support to optimize the team performance,
- achieve and sustain high levels of employee engagement in the unit,
- focus on empathy and team spirit.

D. Process Optimization and Future Evolution

- Ensure system and quality enhancements by monitoring the respective activities and processes implemented, and by keeping abreast with emerging technologies including Large Language Models (LLMs)

- Critères de candidature

Poste avec management

Oui

Niveau d'étude minimum

Bac + 5 / M2 et plus

Formation / Spécialisation

- Master’s degree in business administration, or equivalent Professional qualification.
- Minimum 15 years’ experience in the Trade Finance Commercial Banking Operations in the Banking / BPO industry. Previous employment in international bank / BPO with exposure to Global Trade Finance processing is mandatory.
- Minimum 10 years in a manager role within the banking industry with experience of managing a team size of 30 or more required.
- Previous experience, if a

Required Skillsets- Expert in all related aspects of the Trade Finance business, encompassing Trade Finance product knowledge. Complete understanding of the various Regulations governing this business: UCPDC, ISBP, ISP 98, URC provisions. Wide understanding of the market practices.- Working knowledge of all aspects of Risks – Credit,



Regulatory and Product.- Prior experience in defining service level benchmarks and targets and their periodic monitoring.- A background in operational metrics and well-versed in operating procedures and process maps.- Excellent oral and written communication skills in English.- Meticulous, organized and logical in approach to work/handling problems.- Strong leadership and interpersonal/supervision skills.- Build high performing team and drive higher levels of customer satisfaction.- Well-developed strategic perspective and forward planning ability.- Analytical and problem-solving skills coupled with decision making ability.- Strong focus on transformation & continuous improvements.- Ability to adapt quickly to a multinational environment.

Niveau d'expérience minimum

11 ans et plus

- Entreprise Crédit Agricole CIB

Rejoignez les équipes de Crédit Agricole CIB, la banque de financement et d'investissement du groupe Crédit Agricole, 10e groupe bancaire mondial en taille de bilan*.

Nous accompagnons les grandes entreprises et institutions financières dans leur développement et le financement de leurs projets. Pionniers dans la finance responsable, l'engagement social et environnemental sont au cœur de nos activités.

Intégrer nos équipes c'est contribuer au développement d'une économie durable.

Vous évoluerez dans un environnement multiculturel, à la fois dynamique et stimulant, dans lequel vous serez encouragé à innover et partager vos idées.

Nous sommes une entreprise qui accompagne ses collaborateurs tout au long de leur parcours. Vous pourrez y développer vos compétences et accéder aux larges opportunités de carrière qu'offrent la diversité de nos métiers et nos 30 implantations internationales.

Notre culture repose sur la force du collectif et l'esprit d'ouverture, où chacun est responsabilisé et valorisé.

En agissant chaque jour dans l'intérêt de la société, Crédit Agricole CIB s'inscrit dans les valeurs du groupe qui est engagé en faveur des diversités et de l'inclusion et qui place l'humain au cœur de toutes ses transformations. Tous nos postes sont ouverts aux personnes en situation de handicap.

Vous souhaitez prendre part à notre mission ? Rejoignez nos équipes !

- The Banker, Juillet 2025

📌 CASPL Head of Trade Finance (India)
🏢 Crédit Agricole CIB
📍 India