Job Summary

The Service Manager is responsible for managing the entire service department of the two-wheeler dealership, ensuring high customer satisfaction, efficient workshop operations, and achievement of service revenue targets. The role includes supervising the workshop team, maintaining service quality, and managing day-to-day operations.

Key Responsibilities

1. Workshop & Operations Management

- Oversee the daily functioning of the workshop, service bay allocation, job card flow, and timely delivery.
- Ensure adherence to OEM service process standards.
- Monitor productivity, efficiency, and quality of technicians and service advisors.
- Ensure availability of tools, equipment, and consumables.

2. Customer Service & Satisfaction

- Handle escalated customer complaints and provide quick resolutions.
- Ensure timely follow-up with customers for feedback and repeat service.
- Maintain high CSI (Customer Satisfaction Index) scores as per OEM guidelines.

3. Revenue & Target Achievement

- Achieve monthly service revenue, labour targets.




- Implement upselling of value-added services, AMC, extended warranty, accessories, and engine oil.
- Monitor and control workshop expenses.

4. Team Management

- Lead and supervise Service Advisors, Technicians, Floor Supervisors, Washing Team, and Support Staff.
- Conduct daily team briefings and assign tasks.
- Provide training and skill development for technicians and advisors.

5. Service Quality & Compliance

- Ensure proper diagnosis, repair quality, and adherence to checklists.
- Maintain audit compliance for OEM standards.
- Ensure timely updating of job cards, warranty claims, and service records in DMS.

Job Type: Full time

Pay: Up to ₹40,000.00 per month

Ability to commute/relocate:

- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

- 2 WHEELER SERVICE: 5 years (Required)

Work Location: In person

📌 Service Manager- AUTOMOBILE SECTOR (India)
🏢 Adharvaa Suzuki
📍 India