- Facility Manager Department: Operations Reports To: Business Development &
- Operations Manager Employment Type: Full-Time Location: Washing Unlimited – Branch Facility Position Summary The Facility Manager is responsible for the complete day-to-day operation of a Washing Unlimited branch.
The Facility
Manager ensures that every customer receives exceptional service, every garment is processed according to company standards, every employee performs their assigned responsibilities, and the facility operates efficiently, safely and profitably.
The Facility
Manager is expected to lead the branch by example while maintaining the highest standards of quality, customer service and operational excellence.
Key Responsibilities 1.
Daily Operations
Responsible for the smooth operation of the branch.
Responsibilities include: Open and close the facility every day. Ensure staff report on time. Conduct the morning briefing. Allocate work to all employees. Monitor production throughout the day. Ensure garments move through each production stage efficiently. Ensure timely completion of all customer orders. Maintain cleanliness and organisation of the facility. 2.
Staff Management
Lead the branch team.
Responsibilities include: Supervise all branch employees. Allocate daily responsibilities. Monitor productivity. Maintain discipline. Resolve minor staff issues. Report major concerns to the Business Development &
- Operations Manager. Train current employees on daily procedures. 3.
Customer Service
Provide an excellent customer experience.
Responsibilities include: Welcome customers professionally. Explain services and pricing.
Resolve routine customer concerns. Escalate complex complaints when required. Promote premium services. Encourage repeat business. Build relationships with regular customers.
Responsibilities include: Monitor detergent and chemical stock. Monitor packaging materials. Raise stock requirements before shortages occur. Maintain inventory records. Ensure tools and equipment are available. 7.
Manager is authorized to: Allocate daily work to employees. Supervise branch operations. Handle routine customer concerns. Approve routine operational decisions. Recommend staff leave and shift adjustments. Recommend disciplinary actions to the Business Development &
- Operations Manager. Raise purchase requests for branch requirements.
Expectations Within the first three months: Demonstrate the ability to independently manage daily branch operations. Achieve operational targets consistently. Maintain high customer satisfaction. Build a disciplined and productive team.
Within twelve months: Operate the branch with minimal supervision. Improve branch productivity. Increase premium service sales. Maintain consistent quality and customer satisfaction. Develop leadership skills for future career growth.
Leadership Principles Every Facility
Manager is expected to: Lead by example. Treat every garment with care. Put the customer first. Take ownership of the branch. Maintain discipline. Support fellow team members. Communicate honestly. Protect the Washing Unlimited brand.