Position: Manager Export (Business Development Manager) Location: Churchgate
Reporting to: Director
Qualification: MBA Sales & Marketing or Diploma in Exim/ foreign trade
Experience: 8+ Years Manufacturing Industry/Engineering/ Auto/Electrical Manufacturing Company.
JOB PURPOSE
To Support the Director by generating revenue by increasing and retaining international clients and handling all marketing activities at Surelock Pvt Limited.
JOB RESPONSIBLITIES
Business Development & Sales
- Reconnect with old / inactive export clients and generate repeat business
- Cross-sell and upsell products to existing international customers
- Actively handle and convert all new export inquiries from emails, trade portals, exhibitions, and references
- Develop and execute country-wise and customer-wise export sales strategies
- Negotiate pricing, terms, and contracts with international customers
Client Management
- Maintain strong relationships with existing export clients
- Act as the key point of contact for major international accounts
- Ensure high customer satisfaction through timely communication and resolution of issues
Team Management
- Manage, guide, and monitor a team of Export Executives
- Allocate inquiries and accounts to the team and track follow-ups
- Review individual performance and ensure targets are met
- Train the team on export documentation, customer handling, and sales processes
Export Operations Coordination
- Coordinate with internal teams (production, dispatch, finance) for smooth order execution
- Ensure compliance with export documentation, Incoterms, and regulatory requirements
- Monitor order status, shipment timelines, and payment collections
Reporting & Analysis
- Prepare and present weekly and monthly export sales reports
- Track inquiry-to-order conversion, customer-wise sales, and country-wise performance
- Share pipeline updates, forecasts, and actionable insights with management
Additional Skills
- Excellent knowledge on export - import procedures
- Must have knowledge about latest rules & regulations in export - import, incentives
- Good communication skills Should have command on English (Verbally as well as Written)
- Familiar with SAP System
- Interpersonal skill
- Problem solving ability & work under pressure
- Strong international sales and negotiation skills
Core Competency
- Should have interest in converting an enquiry into an order & zeal to book many orders
- Aggressive to attend enquiries in time and look for recent opportunities
- Quick learner