- Lead onboarding sessions for recent team members, cashiers, kitchen staff, and shift managers.
- Conduct hands-on training for food assembly, kitchen equipment operation, and Point of Sale (POS) systems.
- Train staff on upselling techniques and customer service excellence to maximize daily sales.
Operations & Food Safety Compliance
- Certify all staff on local food safety regulations, HACCP standards, and personal hygiene rules.
- Teach strict portion control methods to minimize food waste and manage food costs.
- Train teams on speed-of-service (SOS) optimization to meet drive-thru and counter ticket time goals.
Curriculum & Content Development
- Update standard operating procedures (SOPs), recipe cards, and training manuals as the menu evolves.
- Create engaging training materials, including video tutorials, checklists, and quizzes.
- Implement digital learning management systems (LMS) for remote or self-paced staff training.
Evaluation & Quality Assurance
- Conduct regular, unannounced store audits to score staff performance and compliance.
- Identify operational gaps in low-performing stores and launch targeted retraining programs.
- Track and report training metrics, such as time-to-productivity and compliance pass rates.
Preferred candidate profile
- Experience: 2-3 years of experience as a trainer or store manager within QSR chain.
- Education: High school diploma required; Bachelors degree in Hotel Management/Hospitality
- Mobility: Willingness to travel frequently between different store locations within the assigned region.