Basic knowledge of Windows/Linux/Mac OS Understanding of computer hardware, networking, and peripheral devices Familiarity with MS Office / Office 365 Robust Problem-solving And Analytical Skills Good verbal and written communication skills Ability to work in shifts and under pressure Customer-focused attitude Serve as the on-site single point of contact for all technical support activities and issue resolution Provide end-to-end troubleshooting for hardware, software, operating systems, and network-related issues across client environments Manage and resolve incidents and service requests using ticketing systems, ensuring adherence to SLAs Deliver hands-on support for desktops, laptops, printers, enterprise applications, and email systems Administer user account management tasks,



including onboarding, password resets, and access provisioning Coordinate with L2/L3 support teams and vendors to escalate and resolve complex technical issues Follow established SOPs and ITIL best practices to ensure consistent and efficient service delivery Maintain detailed documentation of incidents, root causes, and solutions for knowledge base development Ensure high customer satisfaction through proactive communication, timely resolution, and on-site user engagement Location: Chennai - EMBI, Chennai, Tamil Nadu, India

📌 Executive - Delivery & Support- IT Infrastructure Services (Chennai)
🏢 Noventiq
📍 Chennai