- Book confirmed customer orders into the ERP/order management system accurately and within defined TAT, ensuring order details (product configuration, pricing, commercial terms) match the approved sales order.
- Generate and send Order Acknowledgment (OA) to customers promptly upon booking, confirming specifications, quantities, pricing, and indicative delivery timelines.
- Coordinate with sales/pricing teams to resolve discrepancies before order confirmation.
2. Delivery Schedule Communication
- Liaise with the factory/production planning team to obtain updated delivery schedules for booked orders.
- Proactively communicate delivery schedule updates and any revisions to customers, keeping the assigned sales owner in the loop.
- Track orders against committed delivery dates and flag delays or risks in advance.
3. Order Booking MIS / Excel Tracker Maintenance
- Maintain and update the internal order booking Excel tracker/MIS for all orders, ensuring it reflects current order status,
delivery dates, and shipment stage.
- Use the tracker for internal verification and reconciliation of booked vs. billed vs. dispatched orders.
- Support the sales team leader/management with periodic order status reports extracted from the MIS.
4. Shipment Notification
- Send shipment notifications to customers with dispatch details (dispatch date, mode of transport, expected delivery, tracking/LR details where applicable).
- Simultaneously share shipment details with the internal sales/service team for coordination and customer follow-up.
- Update the order tracker upon dispatch to close the loop on order status.