Roles and Responsibilities - Admin Customer Care Manage customer escalations and ensure timely closure with proper root cause

Coordinate with logistics and planning for accurate delivery commitments

Support continuous improvement by analyzing customer feedback and trends

Handle customer inquiries, complaints, and service requests professionally

Coordinate with internal teams to resolve customer issues on time

Maintain customer communication through calls, emails, and portals

Track and update status of customer requests and escalations

Ensure high customer satisfaction and quick response time

Maintain records of customer interactions and service history

Support order coordination, dispatch follow-ups, and delivery updates

Prepare reports on customer issues, feedback, and resolution timelines

Assist in handling customer visits and coordination with internal teams

Follow company policies, communication standards, and service protocols

📌 Executive - Admin Customer Care (Tamil Nadu)
🏢 Larsen u0026 Toubro
📍 Tamil Nadu