Responsibilities: The Key Account Manager (KAM) is responsible for managing and growing strategic enterprise accounts, building long-term relationships, and driving revenue growth. This role involves deep engagement with client leadership, understanding business needs, and delivering value through tailored solutions.

Key Responsibilities 1.

Account

Management & Relationship Building - Own and manage a portfolio of strategic/key enterprise accounts

- Build strong relationships with CXOs, decision-makers, and influencers
- Act as the primary point of contact for all client interactions
- Drive customer satisfaction and retention 2.

Revenue

Growth & Business Development - Achieve revenue, margin, and growth targets

- Identify opportunities for:
- Upselling
- Cross-selling
- New business within existing accounts
- Develop and execute account growth strategies 3.

Strategic Account

Planning - Create account plans including:

- Business objectives
- Stakeholder mapping
- Prospect pipeline
- Align internal teams to deliver on account strategy 4.

Solution

Selling - Understand customer pain points and business challenges

- Position company offerings as value-driven solutions
- Lead proposals, negotiations, and deal closures 5. Cross-Functional Coordination - Collaborate with:
- Pre-sales




- Delivery / operations
- Product / engineering
- Ensure smooth project execution and delivery 6.

Customer

Success & Retention - Ensure successful onboarding and adoption

- Monitor customer health and satisfaction (CSAT/NPS)
- Handle escalations and ensure timely resolution 7. Governance & Reporting - Conduct regular business reviews
- Track:
- Pipeline
- Revenue forecasts
- Account performance metrics
- Maintain accurate CRM records Key Skills & Competencies - Strong enterprise sales & account management experience
- Excellent stakeholder management & communication skills
- Proven ability to close large deals
- Strategic thinking and problem-solving
- Negotiation and commercial acumen
- Ability to manage complex, multi-location accounts Experience & Qualifications - 5 –12 years of experience in:
- Key account management / enterprise sales
- Experience in B2B / SaaS / manufacturing / technology solutions preferred
- MBA or equivalent (preferred but not mandatory) KPIs / Success Metrics - Revenue growth from key accounts
- Account retention rate
- Pipeline coverage (e.G., 3–4X)
- Customer satisfaction (CSAT/NPS)
- Deal closure rate Please share resumes with [email protected]

📌 Enterprise Relationship Manager (Chennai)
🏢 A factory automation company (Funded Startup)
📍 Chennai