Job Title: IT Support Specialist (L1) – On-Demand Backfill Engagement Type: On-Demand / Backfill -Based (Contract) Compensation: 18 USD ( 1800 INR ) (paid only for days actively dispatched/on assignment)

Potential for Full time Conversion: Possible, based on performance and client need

Job Summary: We're looking for an on-demand L1 IT Support Technician to serve as backfill coverage for onsite end-user, office infrastructure, asset management, and project-based support. This is a dispatch-based role .you'll be called in as needed to cover support tickets and onsite visits, with no guaranteed fixed hours. Strong performers may be considered for full-time opportunities down the line.

Key Responsibilities

End-User Support

Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals (Windows, macOS, Linux)

Provision, deploy, replace, and decommission IT equipment

Troubleshoot hardware, software, connectivity, and user-related issues

Coordinate escalations with Level 2 support teams

Office Infrastructure Support

Support office IT services including network connectivity, printing, voice, AV, and workplace technologies

Install, maintain, and troubleshoot switches, routers, access points, and related infrastructure equipment

Assist with smart office solutions, digital signage, and conference room technologies





Coordinate with vendors and support scheduled maintenance activities

Asset Management

Receive, register, label, image, deploy, track, and maintain IT assets

Conduct inventory audits and maintain accurate asset records

Coordinate warranty repairs, device redeployment, disposal, and stock management

Ensure compliance with asset management policies and audit requirements

Project & Site Support

Support office moves, hardware refreshes, equipment relocations, and infrastructure projects

Assist with business events, demonstrations, and technology deployments

Provide remote hands support and escort third-party vendors when required

Required Skills

Experience supporting Windows, macOS, Linux, mobile devices, printers, and office IT infrastructure

Basic networking knowledge (LAN, Wi-Fi, switches, routers, access points)

Experience with hardware asset management and inventory control

Strong troubleshooting, documentation, and customer service skills

Ability to work independently and coordinate with remote support teams and vendors

Flexibility to respond on short notice for dispatch-based assignments

Compensation & Terms:

$18 ( 1800 INR ) per day , paid only for days worked when dispatched

On-demand basis assignments as required, no guaranteed hours

Opportunity to transition to full-time based on performance

📌 End User Support Specialist (Gurugram)
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