We are looking for a detail-oriented and proactive Email Executive to manage customer email communications. The ideal candidate should have excellent written communication skills, be customer-focused, and ensure timely responses to customer queries while maintaining high service quality.

Key Responsibilities

- Respond to customer emails promptly and professionally.
- Handle customer queries, complaints, and service requests through email.
- Ensure all emails are resolved within the defined Service Level Agreement (SLA).
- Coordinate with internal teams to gather information and provide accurate responses.
- Maintain proper records of customer interactions in the CRM or ticketing system.
- Follow up with customers until their issues are resolved.
- Escalate complex issues to the appropriate teams when required.
- Maintain a high level of customer satisfaction through effective communication.
- Ensure email responses follow company guidelines and quality standards.
- Prepare daily and weekly reports on email volumes, response times, and pending cases.

Required Skills

- Excellent written and verbal communication skills.
- Strong English grammar and email etiquette.
- Valuable typing speed and attention to detail.
- Basic knowledge of Microsoft Office (Excel, Word, Outlook).




- Ability to multitask and manage time effectively.
- Problem-solving and customer service skills.
- Ability to work in a fast-paced environment.

Qualifications

- Graduate in any discipline (preferred).
- 0–2 years of experience in customer support, email support, or back-office operations.
- Freshers with excellent communication skills may also apply.

Preferred Skills

- Experience with CRM or ticketing tools such as Zendesk, Freshdesk, Salesforce, or similar platforms.
- Knowledge of SLA management and customer support processes.
- Experience in BPO or customer service is an added advantage.

Key Performance Indicators (KPIs)

- Email response time.
- First Response Time (FRT).
- Resolution Time (TAT).
- Customer Satisfaction (CSAT).
- Quality score.
- SLA adherence.
- Productivity (emails handled per day).

Work Schedule

- Willingness to work in rotational shifts, weekends, or holidays if required.
- Ability to work from the office or in a hybrid environment, based on business requirements.

Benefits

- Provident Fund

Work Location: In person Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Email Support Executive (Pitam Pura)
🏢 Dr Veda
📍 Pitam Pura