Key Responsibilities

- Provide advanced troubleshooting and support for ChromeOS devices, including:

- Admin console policies (Chrome Device/User settings).

- Provide advanced troubleshooting and support for ChromeOS devices, including:

- Admin console policies (Chrome Device/User settings).

- OS issues and bugs.

- Device management services.

- Browsing and application/extension issues not caused by third-party software.

- Connectivity issues not caused by local network settings.

- Hardware troubleshooting &
- RMA for managed Pixelbooks.

- Play Store &

- Android apps on ChromeOS.

- Microsoft Active Directory integration.

- ChromeOS native printing.

- Deliver technical support for Chrome Browser (Windows, Mac, Linux):

- Admin console policies (user settings).

- OS-based policies (GPO, master_preferences, MSI installation).

- Updates and update management.

- Browser issues/bugs and Endpoint Verification.

- Legacy Browser Support.

- Provide support for Mobile &

- Android/iOS Device Management:

- Android (Google EMM), iOS Sync, and Google Sync.

- Binding/unbinding escalations with 3rd-party EMMs.

- Device management policies for Android, iOS, and desktops.

- Cloud Identity Free SKUs (basic device management) and paid Workspace/Identity SKUs (advanced management).

- Troubleshoot and support Enhanced Desktop Security (Windows):

- GCPW (Google Credential Provider for Windows) module installation.

- Sign-in issues with Workspace credentials.

- Support API-related escalations:

- Chrome Policy API, Chrome Devices API, Cloud Identity Devices API, Mobile Devices API, Printer API.

- CBCM Takeout API and Enrollment Token API.

- CBCM API (beta).





- Collaborate with engineering teams to escalate unresolved issues and contribute to product improvements.

- Maintain high-quality documentation, knowledge base articles, and troubleshooting playbooks.

- Ensure excellent communication with customers in English, both written and verbal.

- Device management services.

- Browsing and application/extension issues not caused by third-party software.

- Connectivity issues not caused by local network settings.

- Hardware troubleshooting &

- RMA for managed Pixelbooks.

- Play Store &

- Android apps on ChromeOS.

- Microsoft Active Directory integration.

- ChromeOS native printing.

- Deliver technical support for Chrome Browser (Windows, Mac, Linux):

- Admin console policies (user settings).

- OS-based policies (GPO, master_preferences, MSI installation).

- Updates and update management.

- Browser issues/bugs and Endpoint Verification.

- Legacy Browser Support.

- Provide support for Mobile &

- Android/iOS Device Management:

- Android (Google EMM), iOS Sync, and Google Sync.

- Binding/unbinding escalations with 3rd-party EMMs.

- Device management policies for Android, iOS, and desktops.

- Cloud Identity Free SKUs (basic device management)



and paid Workspace/Identity SKUs (advanced management).

- Troubleshoot and support Enhanced Desktop Security (Windows):

- GCPW (Google Credential Provider for Windows) module installation.

- Sign-in issues with Workspace credentials.

- Support API-related escalations:

- Chrome Policy API, Chrome Devices API, Cloud Identity Devices API, Mobile Devices API, Printer API.

- CBCM Takeout API and Enrollment Token API.

- CBCM API (beta).

- Collaborate with engineering teams to escalate unresolved issues and contribute to product improvements.

- Maintain high-quality documentation, knowledge base articles, and troubleshooting playbooks.

- Ensure excellent communication with customers in English, both written and verbal.

Required Skills &

- Qualifications

- Robust knowledge of programming, algorithms, system design, APIs/SDKs, and testing.

- Expertise with Linux/Unix command line and Windows system fundamentals.

- Hands-on experience troubleshooting network protocols (TCP/UDP/IP, DNS, TLS/SSL/PKI, routing, Wi-Fi/LTE).

- Proficiency with web technologies (HTML, CSS, JS, HTTP, SSO, SAML, OAuth, proxies, load balancers, HAR analysis).

- Solid understanding of databases and SQL-based troubleshooting.

- Excellent communication in English (written and verbal).

Preferred Qualifications

- Experience in enterprise technical support roles.

- Familiarity with Google Workspace administration and licensing models.

- Knowledge of security, ITIL v4 processes, and cloud environments.

- Previous exposure to RMA processes, hardware troubleshooting, and enterprise browser policies.

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