Role & responsibilities

- Oversee and continuously optimize store performance indicators such as product visibility, inventory accuracy, delivery serviceability and checkout usability to ensure a seamless and user-friendly online shopping experience.

- Collaborate with supply chain and warehouse teams to minimize out-of-stock issues and maintain high levels of item availability and order fulfilment accuracy.

- Manage and update food product listings, including high-quality images, engaging and SEO-optimized descriptions, nutritional information and pricing across e-commerce platforms.

- Ensure alignment of product content with brand guidelines and compliance with platform requirements.

- Liaise closely with the CRM and Customer Support teams to resolve escalations, address queries and implement proactive measures for improving customer satisfaction and retention.

- Track and analyse key e-commerce KPIs, including conversion rates,



traffic sources, bounce rates, sales velocity, cart abandonment and customer lifetime value.

- Partner with Marketing, Digital Innovation, CRM and Operations teams to execute coordinated campaigns, promotions and strategic initiatives.

- Analyse sales data, customer buying patterns, category trends and competitor activity to identify opportunities for product optimization, bundling, pricing strategy and channel growth.

Preferred candidate profile

- Graduate, a degree in e-commerce, Marketing or Hotel Management. MBA graduates preferred.

- 2-5 years of experience in key account management, e-commerce operations or online merchandisingpreferably within the FMCG, food & beverage or retail/e grocery industry.

📌 E Commerce Specialist (Mumbai)
🏢 Kamaths Ourtimes Ice Cream
📍 Mumbai