Job Summary The Duty Manager is responsible for overseeing the day-to-day operations of the organization during assigned shifts, ensuring smooth business operations, high levels of customer service, staff supervision, and compliance with company policies and safety standards.

Key Responsibilities

- Supervise daily operations and ensure smooth functioning of all departments during the shift.

- Lead, motivate, and support staff to achieve operational goals.

- Handle customer inquiries, complaints, and resolve issues promptly and professionally.

- Monitor staff attendance, shift schedules, and task allocation.

- Ensure compliance with company policies, health and safety regulations, and operational procedures.

- Conduct opening and closing procedures as required.

- Coordinate with department heads to ensure seamless operations.

- Monitor inventory, equipment, and facilities, reporting maintenance issues when necessary.

- Prepare daily operational reports and communicate shift updates to management.

- Respond effectively to emergencies and take appropriate corrective actions.





Qualifications

- Bachelor's degree in Business Administration, Hospitality, Management, or a related field (preferred).

- 2–5 years of experience in operations, hospitality, retail, or a supervisory role.

- Previous experience in a Duty Manager or Team Leader role is an advantage.

Required Skills

- Strong leadership and team management skills.

- Excellent communication and interpersonal abilities.

- Problem-solving and decision-making skills.

- Customer service orientation.

- Ability to work under pressure and manage multiple tasks.

- Knowledge of MS Office and reporting tools.

- Flexible to work shifts, weekends, and holidays.

Key Competencies

- Leadership

- Time Management

- Conflict Resolution

- Operational Excellence

- Customer Focus

- Attention to Detail

- Team Collaboration

Pay: ₹30,000.00 - ₹35,000.00 per month

Advantages

- Food provided

- Health insurance

Work Location: In person

📌 Duty Manager (Kancheepuram)
🏢 Shilton Hospitality
📍 Kancheepuram