Retailer Support & Order Management

- Handle retailer inbound calls and queries
- Assist in:
- Order booking
- Product availability
- Issue resolution
- Maintain retailer-wise order tracking sheet
- Ensure regular follow-up for order confirmation

Order Processing & Fulfillment
- Ensure accurate order punching and coordination
- Track pending and back orders
- Ensure timely fulfillment of retailer requirements
- Coordinate with PDSE/team for order alignment

Dispatch Planning & Execution
- Plan and execute daily dispatch schedules
- Verify:
- Order accuracy
- Packing quality
- Invoice matching
- Coordinate with logistics/delivery team
- Ensure on-time delivery and minimal delays

Service Level & Coordination
- Maintain high fill rate and service efficiency




- Provide regular updates to retailers on order status
- Coordinate with:
- Inventory team (stock availability)
- Sales/PDSE team (demand input)
- Ensure smooth flow from order → dispatch → delivery

Key Performance Indicators (KPIs)

- Stock accuracy (%)
- Fill rate (%)
- Order processing accuracy (%)
- Dispatch turnaround time (TAT)
- Pending order reduction
- Dead stock reduction
- Retailer satisfaction level

Pay: ₹20,000.00 - ₹25,000.00 per month

Advantages

- Paid sick time

Work Location: In person

📌 Dispatch Executive (Rourkela)
🏢 VEDA AUTOSPARES
📍 Rourkela