The Dispatch Head is responsible for managing overall dispatch and logistics operations, ensuring timely and accurate delivery of finished goods, proper documentation, inventory coordination, and compliance with company procedures and regulatory requirements.
Key Responsibilities
- Lead and manage all dispatch and transportation activities.
- Ensure timely dispatch of finished goods as per customer schedules.
- Coordinate with Production, Stores, Sales, QA, and Transporters.
- Monitor loading activities and ensure safe handling of products.
- Maintain dispatch records, MIS reports, and logistics data.
- Control dispatch costs and optimise transportation planning.
- Resolve delivery and logistics-related issues promptly.
- Ensure compliance with GMP, safety, and company SOPs.
- Supervise and train dispatch staff and allocate daily work.
Required Skills
- Strong knowledge of dispatch, logistics, and warehouse operations.
- Team handling and leadership skills.
- Documentation and coordination abilities.
- ERP/SAP and MS Excel knowledge.
- Problem-solving and time management skills.
- Positive communication and vendor management skills.
Qualification
- Graduate in any discipline; Logistics/Supply Chain qualification preferred.
Experience
- 5–10 years of experience in dispatch or logistics operations, preferably in a pharmaceutical or manufacturing company, with team handling experience.