- Drive CMS migration for modular content, personalization, and analytics, reducing publishing time by 30% and boosting engagement by 25%.
- Deliver a mobile app for agents with real-time recommendations and lead scoring.
- Transforming and building portals for customers and internal stake holder
- Launch AI chatbot with WhatsApp integration, automating 60% of queries and improving retention by 40%.
- Implement AI-powered digital payments (ENACH, WhatsApp Payments, fraud detection) driving 20% revenue growth.
- Execute omnichannel strategies and marketing automation using AI for content and behavior modeling.
- Champion enterprise AI adoption for UX optimization, workflow automation, and data-driven decisions.
- Gather and document business requirements,
perform feasibility analysis, and prepare scope for current systems/changes.
- Conduct change impact analysis, CR documentation, and vendor evaluations.
- Review FSD/SRS/design documents and sign-offs with project teams.
- Secure stakeholder sign-off and ensure smooth go-live.
Preferred candidate profile Age Limit Up to 41
Insurance Industry Experience Preference
Min work experience between 16-20 years
Education: Bachelors/Masters degree in Computer Science, Information Technology, Engineering, or related field.
📌 Digital Ecosystem Process Lead - Insurtech (Mumbai)
🏢 Magma HDI General Insurance
📍 Mumbai
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