: Desktop Support Engineer (L1 Support)

Location: Mumbai

CTC: 30,000 per month

Experience: 1-3 Years

Job Summary

We are looking for a Desktop Support Engineer (L1 Support) to provide first-level technical support to end users. The candidate will be responsible for troubleshooting desktop, laptop, printer, and basic network issues while ensuring smooth IT operations and excellent user support.

Key Responsibilities

- Provide onsite and remote technical support to users.
- Install, configure, and troubleshoot desktops, laptops, printers, and peripheral devices.
- Diagnose and resolve hardware, software, and operating system issues.
- Configure and support Windows OS, MS Office, Outlook, and other business applications.
- Handle user account management, password resets, and access-related requests.
- Troubleshoot basic LAN/Wi-Fi connectivity issues.




- Log and track incidents through the ticketing system and ensure timely resolution.
- Escalate unresolved issues to L2/L3 support teams.
- Maintain IT asset inventory and documentation.
- Follow established IT policies, processes, and SLAs.

Required Skills

- Positive knowledge of Windows 10/11, MS Office 365, Outlook, and Active Directory.
- Understanding of hardware troubleshooting and desktop support processes.
- Knowledge of networking concepts such as TCP/IP, DNS, DHCP, LAN, and VPN.
- Familiarity with ticketing tools such as ServiceNow, Jira, or Remedy is preferred.
- Strong communication and customer service skills.
- Ability to work independently and in a team environment.

📌 Desktop Support Engineer_ Location Mumbai_ CTC (Mumbai)
🏢 VyntraPro Innovations
📍 Mumbai