- Hardware Support: Fix or replace broken parts in laptops, desktops, printers, and tools.
- Software Setup: Install and update operating systems and everyday work programs.
- Network Help: Solve slow internet or bad Wi-Fi and local network links.
- User Assistance: Help workers in office or through remote tools when they have tech troubles.
- Ticket Tracking: Log, update, and close support requests in a helpdesk system.
- Issue Escalation: Send hard or advanced tech problems to higher IT groups.
B. preferred Competence Requirements:
- OS Expertise: Proficient in Windows, macOS, and Linux installation and configuration.
- Hardware Repair:
Hands-on fixing of laptops, desktops, printers, and peripherals.
- Networking: Basic TCP/IP, DNS, DHCP, VPN, and Wi-Fi setup.
- Active Directory: User account management, password resets, and group policies.
- Remote Tools: Experience with remote assistance software and IT ticketing systems.
• Cloud & Virtualization: Basic knowledge of cloud platforms, Azure, or Citrix.
C. Required Qualifications
- BE or Graduate in Engineering, BE, BCA, or BSC in computer science.
- MS Office and other office related software
📌 Desktop Support Engineer (Ahmedabad)
🏢 PACIFIC GLOBAL SOLUTIONS
📍 Ahmedabad
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