We are seeking a talented individual to join our Insurance Operations team at MMA (Marsh McLennan Agency), a Marsh business. This role will be based in Gurugram. This is a hybrid role that has a requirement of working at least three days a week in the office.
Responsibilities
- Process and Client Management:
- Our team is new but growing at fast pace with a vast diversity in the experience that each colleagues has i.e. campus and professionals from either insurance sector or different industry - ensure these colleagues understand the Organizations culture and services which are integral part of Insurance broking lifecycle
- Be an integral part of the team, play a key role in building and transitioning functional capability to the service centre, address any knowledge related queries, cement the learning gaps (if any) and conduct regular refreshers to check the retention levels of learnings provided
- Ensure adherence to monthly tests to evaluate colleagues a regular intervals
- Identify best practices that are followed across the industry and tailor them as per our needs
- Supports the senior leaders in the development of core content and execution strategy for process efficiencies and strategic outcomes.
- Develop and identify problem areas in process and develop preventive measures
- Determines best method and channel to address various training needs.
- Ensure adherence to performance matrix
- Drive team performance and delivery quality results
- Maintain business SLA and quality needs of the process
- Ensure adherence of self and team to RTO expectation
- Highlight process challenges in a timely manner
- Compliance, Regulatory and Procedural Responsibilities
- Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company
- Appropriate usage of Marsh Specialitys systems to monitor, record and retain information
- Demonstrate clear understanding of regulatory requirements
- Proactively ensures compliance with regulatory and risks framework
- Adheres to policies, guidelines and operating procedures
- Keeps own knowledge and expertise up to date and relevant
- Identifies and evaluates risks appropriately. Recognises how own actions impact on compliance
- Should be comfortable with 6:30 pm - 3:30 am
Requirements
- 2+ years of experience in leading team and people management
- General Insurance experience
- BI-Certificates, policy review, Loss Run/Summary, claims endorsement.
- Preferable Property Casualty
- Employee Health Advantages
- Excellent communication skills
- Good Facilitation skills
- Possess problem solving skills and reasoning ability
- Ability to adapt quickly
- Ideate and identify opportunities
What makes you stand out
- Excellent Program Management skills
- Experience in designing development programs
- High expertise in facilitating development programs
- High attention to detail
- Engaging with crowd and identifying areas where assistance is required
- Being competent in one of the Marsh US processes