Dy Manager-CQA Engine Kandivali Responsibilities &
- Key Deliverables Experience in handling customer complaints of Industrial application engines and Gensets (additional Electrical integration experience). Monitoring of Field failures related to Engine aggregate. Responsible for reducing Repairs Per Hundred (RPH) & warranty cost Analysis of field complaints & providing solution as rapid as possible Coordinating with Customer care team for effective and immediate customer Complaint resolution. Field visits for onsite analysis & understanding applications / Usage Providing field fix Deployment of current Engine failure learnings on new product to ensure first time right new product Ensuring sustenance of actions taken Improving response time Systematic approach of problem solving using some of the advanced problem solving tools Co-ordination with other functions such as Customer care, CDMM, PDRDS, Manufacturing, SQI & account for faster implementation of solution Co-ordinate with all manufacturing plants for the early hours issue as well as warranty project execution Participate in DFMEA, PMEA Warranty parts scrutiny,
Engine tear down analysis Plant process audit at regular interval Ensure shop floor quality by Sustenance auditing, monitoring, Improving the compliance to standard Hands-on experience in data management for all customers and daily MIS. Preferred Industries Manufacturing Education Qualification Bachelor of Engineering
- Bachelor of Engineering in Electrical and Electronics
- Bachelors of Technology in Electrical and Electronics
- Bachelor of Engineering
- Bachelors of Technology General Experience 7-10 Years, exp in Field Quality - Industrial Engine &
- Genset preferred Critical Experience Failure Analysis / diagnosis / Problem solving • Co-ordination skill (co-ordination with various agencies such as End customers , Dealers , Suppliers , Marketing service , Horizons &
- Manufacturing ) • Very good at follow ups & de bottlenecking the issues System Generated Core Skills System Generated Secondary Skills Experience Level Mid Level