Role & responsibilities :

Customer Quality Management

- Serve as the primary point of contact for customers regarding quality-related issues and concerns.
- Ensure compliance with customer-specific quality requirements, standards, and specifications.
- Build and maintain robust relationships with customer quality teams.
- Participate in customer audits, reviews, and quality meetings.

Complaint Handling & Problem Resolution

- Lead investigation and resolution of customer complaints using structured problem-solving methodologies (8D, 5 Why, Fishbone Analysis, etc.).
- Coordinate cross-functional teams to identify root causes and implement effective corrective and preventive actions (CAPA).
- Monitor closure and effectiveness of corrective actions within agreed timelines.

Quality Performance Monitoring

- Track customer quality KPIs such as:

- Customer PPM

- Complaint rate

- Warranty claims

- Customer scorecards

- Delivery quality performance
- Analyze trends and identify opportunities for improvement.
- Present quality performance reports to management and customers.

Process & Product Quality Improvement

- Drive continuous improvement initiatives focused on defect reduction and customer satisfaction.
- Collaborate with Production, Engineering, Supply Chain, and R&D; teams to improve product quality.
- Support APQP, PPAP, FMEA, Control Plans, MSA, and SPC activities where applicable.

Customer Audits & Compliance

- Prepare and coordinate customer audits and assessments.
- Ensure compliance with quality management systems such as:





- IATF 16949
- Customer-specific requirements
- Lead audit closure activities and corrective action implementation.

Quality Documentation & Reporting

- Maintain customer quality documentation and records.
- Prepare quality reports, presentations, and customer performance reviews.
- Ensure timely submission of quality-related reports and responses to customers.

Team Leadership

- Lead and mentor Customer QA engineers and quality professionals.
- Develop team capabilities through training and coaching.
- Allocate responsibilities and monitor team performance.

Required Qualifications

Education

- Bachelors Degree in Engineering, Quality Management, Manufacturing, or related field.
- Six Sigma Green Belt preferred.

Experience

- 10–14 years of experience in Quality Assurance, Customer Quality, Manufacturing Quality, or related functions.
- Minimum 3–5 years in a managerial or team leadership role.
- Experience handling OEM customers and customer audits is must .

Required Skills & Competencies

Technical Skills

- Quality Management Systems IATF 16949
- Root Cause Analysis (RCA)
- 8D Problem Solving
- APQP, PPAP, FMEA, SPC, MSA
- DMAIC , tatistical Analysis and Quality Tools
- Audit Management

Behavioral Competencies

- Strong customer focus
- Leadership and team management
- Excellent communication and presentation skills
- Stakeholder management
- Analytical and problem-solving ability
- Negotiation and conflict resolution
- Decision-making under pressure

📌 Deputy Manager-Customer Quality Assurance (Pune)
🏢 Tata AutoComp
📍 Pune