Job Summary The Deputy Branch Manager will assist the Branch Manager in overseeing day-to-day branch operations managing staff improving customer service standards and achieving sales and business development targets The role requires strong leadership operational excellence and the ability to support branch growth Key Responsibilities 1 Branch Operations Support the Branch Manager in supervising daily branch activities Ensure smooth functioning of cash management customer service and front-desk operations Monitor adherence to company policies SOPs and compliance guidelines Resolve operational issues and ensure timely escalation when needed 2 Sales Business Development Assist in achieving branch sales targets for products services Identify new business opportunities and support lead generation Conduct customer visits and promote financial retail products as applicable Track team performance and help develop sales strategies 3 Team Management Supervise guide and train branch staff Ensure staff productivity discipline and performance management Conduct daily briefings and support in staff scheduling and workload distribution 4 Customer Service Ensure excellent customer experience and quick resolution of customer concerns Monitor service quality and reduce customer complaints Build strong customer relationships and maintain high service standards Key Skills Competencies Strong leadership and team-handling abilities Good communication and interpersonal skills Customer service orientation Problem-solving and decision-making skills Knowledge of branch operations banking retail finance depending on industry Sales and target-driven mindset Good analytical and reporting skills Qualifications Experience Graduate in Business Commerce Management MBA preferred 8-15 years of experience in branch operations or supervisory role Experience in banking finance or retail operations as applicable Job Types Full time Permanent Pay 600 000 00 - 1 000 000 00 per year Benefits Cell phone reimbursement Internet reimbursement Leave encashment Paid sick time Provident Fund Work Location In person