- You will be driving Delivery Excellence activities for 15 to 20 projects in one or more accounts in verticals.

- You will contribute to improve CSAT, reduce customer complaints and customer reported defects in the deliveries of associated projects & accounts.

- Be part of Customer status calls, customer reviews and enable projects addressing any issues from customer

- Regularly report and discuss projects health status (RAG) with Engineering Managers/ Leaders

- Contribute across engagement lifecycles for MSPs , starting pursuit ( RFP / RFI), Due diligence, Transition, Steady State & Continual service Improvement

- Be part of accounts Governance reviews, Operational Reviews, Internal team meetings

- Support EMs in activities like defining project methodologies, execution approach, planning, estimation, risks management and reviews.

- Review project planning artifacts and engineering artifacts to ensure First Time Right / Quality at source.





- Support EMs in defining KPI/ metrics for the projects, accounts, track periodically and publish to management.

- Provide necessary training, orientation, mentoring to the Engineering teams on process & quality topics.

- Experience of auditing projects for process compliance during the entire SDLC (Waterfall, Iterative, Agile etc.)

- Contribute/ drive Quality reviews and improvement initiatives across

Knowledge areas

- SDLC (Secure, Agile, Iterative, Waterfall etc.)

- Should possess good communication & articulation skills (Oral & Written)

- Knowledge of implementation of CMMI/ ISO 9001/ ISO 20K/ CSM / IQA is beneficial.

- Knowledge of ALM tools like Jira, ADO, Version One, Rally etc.

- Knowledge on improvement tools like ITIL / lean / six sigma will be beneficial.

📌 Delivery Excellence (Bengaluru)
🏢 ALTIMETRIK
📍 Bengaluru