Key Responsibilities

Data Platform Operations & Administration

- Lead the day-to-day operations, support, and administration of Data & Analytics platforms.
- Ensure platform stability, availability, performance, and operational excellence across supported environments.
- Monitor platform health and proactively identify, troubleshoot, and resolve issues.
- Establish and maintain operational procedures, standards, and documentation.
- Coordinate platform support activities across internal teams and external vendors.
- Develop and maintain operational roadmaps to improve platform reliability and supportability.

Platform & Application Administration

- Provide system administration and platform management for:

o Teradata o Oracle Databases o Oracle Business Intelligence Applications (OBIA)

o SAP Business Objects o Microsoft Power BI o Tableau o SAS o Informatica PowerCenter o Informatica MDM o Other Data & Analytics applications and tools

- Manage platform configurations, user administration, access controls, scheduling, and system maintenance activities.
- Administer platform security in accordance with organizational standards and regulatory requirements.
- Coordinate software licensing, environment management, and vendor support engagements.
- Support capacity planning and performance optimization initiatives.

Database Administration

- Lead administration activities for enterprise Oracle and Teradata database environments supporting analytics workloads.
- Coordinate database maintenance, tuning, monitoring, backup validation, and recovery testing activities.
- Partner with database administrators and infrastructure teams to ensure optimal database performance and availability.
- Support data platform reliability, scalability, and business continuity objectives.

Upgrade & Release Management

- Plan, coordinate, and oversee platform upgrades, patches, hotfixes, and version migrations.
- Evaluate platform releases and assess impacts to existing integrations, reports, and users.
- Coordinate testing, deployment, and validation activities across multiple environments.




- Ensure successful transition of changes into production environments with minimal business disruption.
- Maintain platform currency in alignment with vendor support requirements.

Incident, Problem & Service Request Management

- Own day-to-day management and resolution of ServiceNow incidents, requests, and operational support tickets.
- Prioritize workload based on business impact, severity, and service-level agreements (SLAs).
- Coordinate cross-functional troubleshooting efforts to rapidly resolve platform issues.
- Lead root-cause analysis and implement corrective actions for recurring incidents.
- Monitor ticket trends and develop continuous improvement initiatives to reduce support volumes.

Vendor & Stakeholder Management

- Serve as the primary operational contact for platform vendors and support providers.
- Manage vendor escalations and support cases through resolution.
- Partner with Data & Analytics teams, business stakeholders, infrastructure teams, and security teams to address platform needs.
- Communicate platform status, risks, planned maintenance, and ongoing initiatives to leadership and stakeholders.

Governance, Compliance & Continuous Improvement

- Ensure platforms comply with established security, governance, audit, and operational standards.
- Maintain accurate system inventories, architecture documentation, and operational procedures.
- Identify opportunities to automate administrative tasks and improve operational efficiency.
- Implement best practices for monitoring, maintenance, performance management, and platform support.
- Support disaster recovery planning, testing, and operational readiness activities.

Qualifications Education

- Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field.




- Equivalent combination of education and experience may be considered.
- Master's degree preferred.

Experience

- 7 years of experience supporting enterprise Data & Analytics platforms, databases, or business intelligence environments.
- 3 years of experience leading platform operations, system administration, or technical support teams.
- Experience managing enterprise application upgrades, system maintenance, and production support activities.
- Experience supporting large-scale data and analytics environments with multiple integrated platforms.

Technical Skills

- Strong experience administering and supporting:

o Teradata o Oracle Databases o Oracle Business Intelligence Applications (OBIA)

o SAP Business Objects o Microsoft Power BI o Tableau o SAS o Informatica PowerCenter o Informatica MDM

- Knowledge of database administration concepts, SQL, performance tuning, and platform monitoring.
- Experience with incident, problem, and change management processes.
- Experience using ServiceNow or comparable IT Service Management (ITSM) platforms.
- Understanding of platform security, authentication, authorization, and access management.
- Familiarity with enterprise batch processing, scheduling, and operational support functions.

Leadership & Professional Skills

- Strong operational leadership and service management skills.
- Excellent troubleshooting and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced production environment.
- Strong verbal and written communication skills.
- Proven ability to build relationships across technical and business teams.
- Solid organizational, planning, and execution capabilities.

Preferred Qualifications

- Experience supporting highly regulated enterprise environments.
- ITIL Foundation or related IT Service Management certification.
- Vendor certifications related to Oracle, Teradata, Informatica, Power BI, Tableau, SAS, or SAP technologies.
- Experience leading platform modernization and operational improvement initiatives.
- Experience with high-availability and disaster recovery environments.

📌 Data & Analytics Data Platform Lead (Bengaluru)
🏢 NTT America
📍 Bengaluru