Company: Muun Home | Location: Noida Phase 2 (on-site)

Experience: 1–3 years | Type: Full-time ⚠️ Please Note: This role requires prior experience working with a D2C brand. If you do not have D2C experience, please do not apply — this will save both your time and ours. Applications without relevant D2C background will not be considered.

About Muun Home: Muun Home is a design-led home brand blending European minimalism with Indian colours, textures, and craftsmanship. Founder-led, with a strong focus on original design and small-batch production.

The Role: We need someone who can turn customer conversations into sales — across WhatsApp, Instagram, website chat, and email — while delivering great post-purchase support. You'll own the full customer journey: pre-sales, conversion, support, and retention.

What You'll Do -Sales & Pre-Sales Conversion

Manage all inbound conversations across WhatsApp, Instagram DMs/comments, website live chat, and email, responding quickly and turning interest into completed orders

Reach out to warm leads — abandoned carts, product questions, DM engagement — with a consultative, low-pressure approach

Help customers understand product materials, styling, and use cases to build confidence in their purchase

Recommend complementary or upgraded products where it genuinely benefits the customer, in line with the brand's tone

Monitor and report conversion rates across chat, DM, and comment channels, and flag where customers are dropping off to the growth team -Customer Support & Retention

Resolve order issues — delays, returns, exchanges — with empathy and efficiency

Keep Muun Home's warm, considered brand voice consistent across every interaction

Gather and share customer feedback and product insights with the founders and growth team -Marketplace Support

Help manage day-to-day activity on Amazon, Tata Cliq Luxury, and other marketplace platforms





Track ratings, reviews, and customer Q&A;, responding directly or escalating where necessary

Support listing updates, promotional offers, and catalogue accuracy

Work with the growth/marketplace manager on campaigns and product launches -Operations Support

Liaise with warehouse and operations teams on dispatches and any exceptions

Follow up on delayed or special orders until they're resolved

Provide extra support during sales periods, promotions, and launches -Events & In-Person Brand Work

Help set up and run pop-ups, exhibitions, flea markets, and other brand events

Lead in-person sales conversations and manage product displays

Gather customer feedback and insights from face-to-face interactions

Represent Muun Home warmly and authentically at events What We're Looking For

1–3 years of experience with a D2C premium or luxury brand (mandatory) — with hands-on experience in pre-sales, conversion, or consultative selling through digital channels A demonstrated ability to turn conversations (DMs, chats, comments or calls ) into actual purchases

Strong communication skills, written and spoken, in English A natural ability to build rapport and pick up on buying signals

Self-motivated and organized, able to take full ownership of a query without needing close supervision A genuine interest in design, home decor, or lifestyle brands

Willingness to take on diverse responsibilities, including working at on-ground events Nice to have:

Experience with Instagram/WhatsApp Business tools, live chat platforms/calls or CRM/helpdesk systems

Working knowledge of marketplace operations (Amazon Seller Central, Tata Cliq, etc.) How to Apply

Email your resume + a short intro (include one example of converting a chat into a sale) to [email protected]

Subject: Application – D2C Customer Success & Sales Conversion Associate (Muun Home) Reminder: Only candidates with direct D2C brand experience will be shortlisted.

📌 C Customer Success & Sales Associate (Noida)
🏢 Muun Home
📍 Noida