- Experience
- 3–5 years of hands-on experience supporting CyberArk PAM solutions, with working experience or exposure to One Identity (Identity Manager, Governance, or PAM).
- Candidates with solid expertise in one platform and a willingness to build proficiency in the other are encouraged to apply.
- Strong experience troubleshooting complex IAM and PAM issues and performing root cause analysis.
- Experience supporting enterprise or managed services environments with multiple customer tenants is preferred.

Technical Skills

- Expertise in CyberArk core components, including:
- Enterprise Password Vault (EPV)
- Central Policy Manager (CPM)
- Privileged Session Manager (PSM)
- Password Vault Web Access (PVWA)
- Hands-on experience with One Identity Manager (1IM), Identity Governance, and Privileged Access Management (PAM).
- Strong understanding of:
- Active Directory
- LDAP
- Microsoft Entra ID (Azure AD)
- Identity lifecycle management
- User provisioning
- Experience with PowerShell, Python, REST APIs,



and automation.
- Familiarity with SQL Server and Oracle databases.
- Working knowledge of Windows, Linux, networking, and SIEM integrations.

Security & Compliance

- Strong understanding of IAM and PAM security principles, including RBAC, Least Privilege, and Segregation of Duties.
- Familiarity with regulatory and compliance frameworks, including GDPR, HIPAA, and SOX.

Communication

- Excellent verbal and written communication skills.
- Ability to explain technical concepts to both technical and non-technical audiences.
- Strong customer engagement and stakeholder management skills.

Certifications (Preferred)

- CyberArk Certified Defender (CCD) preferred.
- One Identity Certified (Identity Manager or equivalent) is a plus.
- CISSP, CISM, CISA, or other IAM/Security certifications are a plus.

📌 CyberArk Support Engineer- Level 3 (India)
🏢 World Wide Technology Holding
📍 India