Customer Support Team Lead (Kochi)

Customer Support Team Lead (Kochi)

02 Aug
|
PolicyBazaar
|
Kochi

02 Aug

PolicyBazaar

Kochi

Roles and Responsibilities :

- Manage a team of customer support representatives to ensure excellent service delivery.

- Develop and implement effective strategies to improve customer satisfaction ratings.

- Collaborate with other departments to resolve complex issues and escalations.

- Analyze performance metrics to identify areas for improvement.

Job Requirements :

- 2-8 years of experience in BPO/Call Centre setting, preferably as a Team Leader or Supervisor.

- Strong background in Customer Care, Customer Support, or related field.

- Excellent communication skills with ability to lead by example.

- Proficiency in Voice Processing technology.

📌 Customer Support Team Lead (Kochi)
🏢 PolicyBazaar
📍 Kochi

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