POSITION: Retail Customer Support Associate ABOUT THE ROLE Join Teleperformance, a global leader in customer experience management, and represent a premium consumer electronics and technology brand. The role involves interacting with customers, resolving queries, providing product and service support, and delivering a world-class customer experience .
KEY RESPONSIBILITIE - S:Handle customer interactions through designated support channel
- s.Resolve customer concerns efficiently while maintaining service quality standard
- s.Deliver exceptional customer experience and brand representatio
- n.Meet productivity, quality, and performance metric
- s.Maintain accurate records of customer interaction s.
- 000Approximate Monthly In-Hand: n32,
- 000Performance Linked Incentive (PLI): n1,700 per month upon target achievement (eligible from the 3rd mont
- h).Additional incentives over and above salary and PLI for exceptional performan ce.
WORK SCHED - ULE:5 Days Working Per
- Week9-Hour Rotational Shifts (Including 1 Hour Br
- eak)Effective Working Hours: 8 Hours Per
- DayRotational Weekly Offs ELIGIBI
- LITYUndergraduate & Graduate Candid
- atesFreshers and Experienced Candidates Wel
- comeMinimum Age: 18 Years - Candidates pursuing regular/full-time courses are not eligi ble.
LEAVE PO - LICY:No planned leaves allowed during the first 3 months of employ ment.
ADDITIONAL BEN - EFITS:Night Shift Cab Facility for female employees (9:00 PM – 6:0
- 0 AM).Structured training and develo
- pment.Career growth opportunities with a global organiz
- ation.Dynamic and skilled work enviro nment.
WHY TELEPERFO - RMANCE?Global Brand Reco
- gnitionExcellent Career Prog
- ressionAttractive Incentive St
- ructureOpportunity to Support a Premium Technolog
- y BrandLearning, Development & Internal Growth Opport unities