Customer Support Specialist We are looking for dynamic and experienced customer support that can help our customers with their day to day support related issues. We are looking for a person with at least 2 Years of experience and hands on experience with Chat and Ticketing systems. We are looking for a person with the following knowledge: · Good command of English · Basic Computer working knowledge · Customer Support Knowledge · Some knowledge about Web Sites · Basic knowledge about e-commerce Nice to have · Working knowledge of Chat and Ticketing System · Any other language would be added advantage · Positive and helping Attitude Key Responsibility: · Manage large amounts of chats and Tickets · Generate sales leads · Identify and assess customers needs to achieve satisfaction · Build sustainable relationships of trust through open and interactive communication · Provide accurate, valid and complete information by using the right methods/tools · Meet personal/customer service team sales targets and call handling quotas · Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution · Keep records of customer interactions,



process customer information with vendors. · Follow communication procedures, guidelines and policies · Take the extra mile to engage customers Requirements: · Proven customer support experience or experience as a client service representative at least 2 year experience · Solid typing skills, active Listening skill and fluency in English Language. · Familiarity with Ticketing/Chat systems and practices · Customer orientation and ability to adapt/respond to different types of characters · Excellent communication and presentation skills · Ability to multi-task, priorities, and manage time effectively · Bachelor degree and throughout English Medium · Willing to work in Shifts Benefits: · Great environment with work/life balance · 5 Days working (Rotational shifts) · Best package in the industry · Great technical guidance to expand your career/professional knowledge · Referral Bonus.

To Apply: E-mail your questions or submit a resume to [Confidential Information] For more details go through our website: https://positiwise.com/ Job Location: Ahmedabad, Gujarat, India.

📌 Customer Support Representative (Ahmedabad)
🏢 Positiwise Infotech
📍 Ahmedabad