Company Description Sagita Learning is a leading provider of Academic Counselling, Customer Support, and Business Process Outsourcing (BPO) solutions for the EdTech industry. We partner with some of the fastest-growing education companies to deliver exceptional learner experiences through admissions counselling, customer support, technical assistance, and student engagement services.

With a team of highly trained professionals and a technology-driven approach, Sagita Learning helps EdTech organizations improve student satisfaction, increase operational efficiency, and provide seamless support throughout the learner journey. Our teams work closely with clients across India and international markets, ensuring every student receives timely and effective assistance.

Role Description The Customer Support Representative is a full time, remote role responsible for delivering exceptional support to students, learners, parents, and prospective customers of our EdTech clients. The day-to-day responsibilities include responding to customer queries via phone, email, chat, and WhatsApp, resolving issues related to course access, learning platforms, payments, admissions, subscriptions, certifications, and account management.

The representative will assist users in navigating the platform, troubleshoot basic technical issues, educate customers about product features, and ensure a seamless learning experience. The role also involves logging customer interactions in CRM systems, maintaining accurate records, escalating complex issues to relevant teams,



following up on pending cases, and ensuring timely resolution while maintaining high customer satisfaction.

The Customer Support

Representative will collaborate with academic, technical, operations, and product teams to communicate customer feedback, identify recurring issues, and contribute to continuous improvements in support processes and the overall learner experience.

Qualifications

- Excellent customer service and customer support skills with a strong focus on student satisfaction.
- Outstanding verbal and written communication skills in English (additional regional languages are a plus).
- Ability to resolve customer queries related to admissions, course access, subscriptions, payments, certificates, and learning platforms.
- Basic troubleshooting skills for web and mobile applications.
- Experience in Customer Support, Voice Process, Chat Support, Email Support, or Helpdesk, preferably in EdTech, SaaS, Education, or BPO.
- Comfortable working with CRM platforms, ticketing systems, and communication tools.
- Strong problem-solving abilities, attention to detail, and effective time management.
- Ability to handle multiple customer interactions while maintaining quality and empathy.
- Positive attitude, patience, and professionalism while interacting with students, parents, and learners.
- Graduation in any discipline is preferred.
- Willingness to work full-time with rotational shifts and flexible hours to support learners across different time zones.

📌 Customer Support Representative (Gurugram)
🏢 Sagita Learning
📍 Gurugram