Role & responsibilities

Handle customer interactions through voice, chat, and email channels.

*Respond to customer inquiries in a timely and professional manner.

*Resolve customer complaints and concerns while ensuring a positive experience.

*Provide accurate information regarding products, services, and policies.

*Maintain high levels of customer satisfaction and service quality.

*Document customer interactions and update records in CRM systems.

*Follow standard operating procedures and process guidelines.

*Escalate unresolved issues to the appropriate teams when required.

*Meet daily productivity, quality, and attendance targets.

*Ensure compliance with company policies and customer service standards.

*Coordinate with internal departments for effective issue resolution.

*Identify customer needs and provide suitable solutions.

*Build and maintain positive relationships with customers.

*Handle multiple customer interactions efficiently while maintaining accuracy.





*Maintain confidentiality of customer information and company data.

*Adapt to process updates, new tools, and changing business requirements.

*Participate in training sessions and team meetings to improve performance.

*Monitor and follow up on pending customer requests until closure.

*Demonstrate robust listening, communication, and problem-solving skills.

*Contribute to team goals and support overall business objectives.

Preferred candidate profile

Good Communication Skills

Customer-Centric Approach

Eligibility Criteria

- Minimum Qualification: 12th Pass / Graduate in any discipline.
- Freshers can apply.
- Prior experience in Customer Support, Customer Service, BPO, voice non Voice Telecalling, Telesales, or Sales will be preferred.
- Excellent verbal communication skills.
- Basic computer knowledge.
- HR Connect Ms . Prity- 84483 50054

📌 Customer Support Executive | Voice & Blended Process | Gurgaon (Gurugram)
🏢 Wrixty Services
📍 Gurugram