We are looking for a Customer Support Executive to manage customer inquiries, complaints, and service requests while ensuring a seamless customer experience. The role requires coordination with stores and internal teams for timely issue resolution.
Full-time ( USA, UK shift )
Key Responsibilities
- Handle customer queries via phone, email, WhatsApp, and CRM.
- Resolve issues related to orders, returns, exchanges, deliveries, and store services.
- Coordinate with stores, warehouse, logistics, and sales teams.
- Track orders, refunds, replacements, and payment-related queries.
- Escalate unresolved issues and ensure timely closure.
- Maintain customer records and prepare basic support reports.
Required Skills
- Graduate in any discipline.
- 13 years of customer support experience (Retail/E-commerce preferred).
- Excellent communication skills in English, Telugu, and Hindi.
- Solid coordination and problem-solving skills.
- Proficiency in MS Office and CRM tools.
- Customer-focused with the ability to work under pressure
📌 Customer Support Executive (Bengaluru)
🏢 Sashi Vangapalli
📍 Bengaluru
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