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Customer Support Executive International Voice | DLF Gachibowli
Role Objective
- Tech Support & Troubleshooting: Provided technical assistance, diagnosing software/account issues and delivering step-by-step solutions to ensure first-chat resolution.
- Sales & Upselling: Identified customer needs during support interactions to pitch relevant product upgrades.
- Shift Excellence: Successfully operated in 24/7 rotational night shifts, ensuring seamless service delivery across different time zones.
- Provide technical support to clients through phone.
- Troubleshoot and resolve customer issues related to software products.
- Collaborate with cross-functional teams to identify and implement solutions.
- Maintain accurate records of client interactions and updates.
- Ensure timely resolution of critical issues within SLA guidelines.
Interested Candidates can reach out to the below recruiter or mail there resume on
[email protected]
Name: Dipti
Mobile: (phone hidden)
📌 Customer Support Executive (Technical/Retention) (Hyderabad)
🏢 TP
📍 Hyderabad