Customer Support Executive International Voice | DLF Gachibowli
Role Objective
- Tech Support & Troubleshooting: Provided technical assistance, diagnosing software/account issues and delivering step-by-step solutions to ensure first-chat resolution.
- Sales & Upselling: Identified customer needs during support interactions to pitch relevant product upgrades.
- Shift Excellence: Successfully operated in 24/7 rotational night shifts, ensuring seamless service delivery across different time zones.
- Provide technical support to clients through phone.
- Troubleshoot and resolve customer issues related to software products.
- Collaborate with cross-functional teams to identify and implement solutions.
- Maintain accurate records of client interactions and updates.
- Ensure timely resolution of critical issues within SLA guidelines.
Name: Dipti
Mobile: (phone hidden)
📌 Customer Support Executive (Retention/Technical) (Hyderabad)
🏢 TP
📍 Hyderabad
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.