Executive Customer Service Excellence

Responsibilities:

- Manage customer inquiries and orders from initial contact through delivery
- Coordinating closely with production, logistics, and quality teams to ensure timely fulfilment.
- Processing orders, tracking shipments, resolving delivery issues, and managing any product quality concerns or returns.
- Maintain accurate customer records, prepare regular reports on service metrics, and identify opportunities to improve customer satisfaction.
- Building strong relationships with key accounts and providing technical product information.
- Generate leads and set up initial client conversations
- Co-ordinate for demos and customer query resolutions and service requests

What you need to have:

- Customer First Attitude




- A bachelor's degree in business or related field with 2-3 years of customer service experience, preferably in manufacturing or B2B environments.
- Have solid communication and problem-solving abilities, proficiency with CRM systems and MS Office
- Ability to understand technical product specifications.
- Experience coordinating across multiple departments and working in fast-paced environments is important.

Work Location Khairane-MIDC, Navi Mumbai Timings 9am to 6 pm | Weekly off on Sunday | 2 Saturdays off every month | 12 paid holidays a year

Interested candidates can share their CV on [email protected] or WA on 8291 722 722

📌 Customer Support Executive (Navi Mumbai)
🏢 Revergon Solutions
📍 Navi Mumbai