Job Summary

We are looking for a dedicated and customer-focused Customer Support Executive to handle customer queries, provide information about products or services, and ensure a positive customer experience. The candidate will be responsible for resolving customer issues efficiently through calls, emails, or chat.

Key Responsibilities

- Handle incoming customer calls, emails, and messages.
- Respond to customer inquiries and provide accurate information about products or services.
- Resolve customer complaints in a professional and timely manner.
- Maintain customer records and update information in the system.
- Follow up with customers to ensure their issues are resolved.
- Escalate complex issues to the appropriate department when necessary.
- Maintain high customer satisfaction levels.
- Meet response time and service quality standards.

Required Skills
- Excellent communication and interpersonal skills




- Strong problem-solving ability
- Customer-focused attitude
- Basic computer knowledge (MS Office, email, CRM tools)
- Ability to work under pressure and handle multiple queries

Qualifications
- Minimum 12th Pass / Graduate in any discipline
- Experience in customer service, call center, or support roles preferred

Working Hours
- As per company shift timings (Day / Rotational shifts)

Salary
- As per industry standards + performance incentives (if applicable)

Additional Requirements
- Valuable listening and communication skills
- Polite and professional behavior
- Ability to work in a team environment

Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Support Executive (Nashik)
🏢 QTONET PRIVATE
📍 Nashik