About Casekaro Casekaro is one of India's leading D2C phone case brands — 7+ years in business, 700,000+ customers, running on Shopify with a catalog covering 3,000+ phone models. Our support team is the voice of the brand, and this role keeps customers happy after they hit "buy." What you'll do Handle 100–150 customer emails per day — order status, delivery delays, returns, replacements, refunds, and wrong/damaged product complaints Work with ready response templates for common queries, customizing them per customer Look up and manage orders in Shopify; coordinate with courier partners on tracking issues, delays, and failed deliveries Process returns, replacements, and refunds as per company policy Coordinate with the warehouse team for reshipments and escalations Maintain daily trackers (Google Sheets) for open tickets and resolutions Flag recurring problems — product defects,



courier issues — to the ops team What we're looking for Clear, error-free written English — you'll work from templates, but must adapt them correctly. This is the core skill Speed with accuracy — comfortable with high email volume daily 0–2 years experience; e-commerce/D2C or non-voice process background preferred, robust freshers welcome Basic Google Sheets/Excel Bonus: Shopify or any helpdesk tool (Freshdesk, Zoho Desk, Gorgias) Details Non-voice process — no calling Location: [Mumbai, on-site], [6 days/week], shift: [timings] Salary: ₹15,000–18,000/month Why join Small team, direct access to the founder, and real ownership — your feedback directly changes product and courier decisions.

📌 Customer Support Executive (Mumbai)
🏢 Hulra Industries Private
📍 Mumbai