Customer Support Executive (1–3 Years Experience)

Location: Remote

Experience: 1–3 Years

Employment Type: Full-time

About Gyanis

Gyanis is an AI-first education technology company building a unified academic ecosystem for students, teachers, institutions, creators, and education partners.

Our ecosystem includes AI-powered products focused on academics, student well-being, learning experiences, and educational innovation. At Gyanis, we're building technology that simplifies education while creating meaningful experiences for every stakeholder.

About the Role

We're looking for a Customer Support Executive who is passionate about helping customers and delivering exceptional support experiences.

As the first point of contact for our users, you'll resolve queries, troubleshoot issues, and ensure timely resolution while working closely with Product, Engineering, and other internal teams. You'll play a key role in enhancing customer satisfaction and providing valuable feedback to improve our products and services.

Key Responsibilities

- Respond to customer queries via email, chat, phone, and other support channels.
- Understand customer concerns and provide timely, accurate, and effective resolutions.
- Escalate technical issues to the appropriate internal teams while ensuring regular follow-ups.
- Maintain detailed records of customer interactions and support tickets.
- Collaborate with Product, Engineering, and Operations teams to improve the customer experience.
- Assist users with onboarding,



account-related queries, and product guidance.
- Identify recurring issues and contribute to process improvements and knowledge base documentation.
- Ensure service quality by meeting response and resolution time targets.
- Gather customer feedback and communicate actionable insights to internal stakeholders.

What We're Looking For

- 1–3 years of experience in Customer Support, Customer Success, Client Support, or Technical Support.
- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal skills.
- Ability to handle multiple customer interactions efficiently.
- A customer-first mindset with patience and empathy.
- Comfortable working in a fast-paced startup environment.
- Proficiency in Google Workspace or Microsoft Office.

Preferred Qualifications

- Experience in SaaS, EdTech, AI, or technology companies.
- Familiarity with ticketing platforms such as Freshdesk, Zendesk, Zoho Desk, Intercom, or similar tools.
- Experience working with CRM systems.
- Basic understanding of product troubleshooting and issue escalation.

Why Join Gyanis?

- Be part of a fast-growing AI startup transforming education.
- Work in a collaborative, innovation-driven setting.
- Gain exposure to multiple AI-powered products and cross-functional teams.
- High ownership, continuous learning, and opportunities for growth opportunities.
- Make a meaningful impact by helping users succeed every day.

📌 Customer Support Executive (India)
🏢 Gyanis
📍 India