Job Responsibilities

- Handle inbound and outbound customer calls professionally.

- Assist customers by resolving queries, complaints, and service requests.

- Provide accurate information regarding products, services, and company policies.

- Record customer interactions and update CRM systems with complete and accurate details.

- Escalate unresolved issues to the appropriate team as per defined processes.

- Follow up with customers to ensure timely issue resolution.

- Achieve daily productivity, quality, and customer satisfaction targets.

- Adhere to company policies, SOPs, and information security guidelines.

- Maintain professionalism and deliver an excellent customer experience.

Eligibility & Requirements

- Minimum qualification: 12th Pass / Diploma / Graduate.

- 0-2 years of experience in Customer Support, BPO, Voice Process, Call Centre, or Customer Service is preferred.

- Freshers with excellent communication skills are encouraged to apply.

- Valuable communication skills in English are mandatory.





- Fluency in any one regional language - Kannada, Tamil, Telugu, or Hindi is mandatory.

- Basic computer knowledge and typing skills.

- Willingness to work in rotational shifts.

Preferred Skills

- Excellent communication and interpersonal skills.

- Strong customer service and problem-solving abilities.

- Active listening and conflict resolution skills.

- Basic knowledge of MS Office and CRM applications.

- Ability to work in a fast-paced, customer-centric environment.

Job Type

- Employment Type: Full-Time

Industry

- Industry: BPO / Customer Support / Customer Service / Contact Centre

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Support Executive (Anantapur)
🏢 Grassroots BPO
📍 Anantapur